Gone worse
The original formula which was unscented and now it smells horrible. The new formula makes my skin dry and causes breakouts. My skin feels burning hot after putting it. Can you bring back the original aloe gel? The ingredients are different and it does not work as well as the original. And the rose scent is nauseating. I bought six bottles at once. Now I am stuck with them. Any chance on returning to them. Can you bring back the original? Why did you change it?
Response from Customer Service:
July 18, 2024
Dear Valued Customer,
Thank you for your feedback on the Ultimate Aloe® Gel. We apologize that you are not satisfied with the reformulation of this product.
In early 2020, we had to tweak the formula due to a shortage of the original thickening agent caused by Covid-19. This change does not impact the superior soothing benefits of the gel, as all key ingredients are still present, and the product is now paraben-free. We have updated the scent to a subtle sweet pea fragrance, which has received positive feedback, but we understand that scent preferences and skin reactions can vary.
We are sorry to hear that you have experienced skin irritations and have shared your feedback with our product management team. A product specialist will reach out to you for further assistance.
Once again, thank you for your feedback and please let us know if you have any other feedback or need assistance, feel free to reach out!
Thank you again,
The Product Information Team