unexpected quality customer service
A few days ago I left a review on this product. Love the strawberry kiwi and have been ordering it for ten years. I order four boxes at a time. This past order, I had two sealed empty packets n one box. Instead of reaching out to customer service, I left a review. I received a response from Shop.com regarding my review, offering to send me two packets. I won't have them send them to me. I am grateful they care about me as a customer!!
Response from Customer Service:
July 22, 2024
Thank you so much for your positive review on the product! We truly do care about your product experience and our desire is to make sure you are 100% satisfied with the products.
Please, always reach out to us if you are unsatisfied for any reason and we will do all we can to make it right for you!